Website Accessibility

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • navigate most of the website using just a keyboard
  • the website content is as simple as possible to understand

AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of this website are not fully accessible:

  • you can’t modify the line height or spacing of text on our homepage, search page and navigation page
  • most older PDF documents aren’t fully accessible to screen reader software
  • some embedded videos and live video streams don’t have captions
  • only some content images include descriptive ALT attributes

Our Website Accessibility Plan

We will test the full accessibility of the website by 31 October 2022.
We will create an accessibility audit report and plan to address any issues identified by 31 December 2022 and make the information available here.

Technical information about this website’s accessibility

This website endeavours to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0 (WCAG 2.0). It may not fully conform to the accessibility guidelines outlined here while updates are carried out.

Content that’s not within the scope of the accessibility regulations
PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or documents we publish will endeavour to meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions – live). We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille contact:

We’ll review your request and get back to you in 10 working days.